🏠 Arrival & departure

What are the check-in and check-out times?

Check-in is available from 3 PM or 4 PM depending on the apartment — the exact time is shown on your listing's page and repeated in your confirmation email. Check-out is before 11 AM for all our apartments.

Can I arrange early check-in or late check-out?

We'll do our best based on availability — contact us. A fee may apply.

How does check-in work?

Self check-in via secure key box (code sent 48h before arrival). No physical meet-up needed — arrive any time from the listing's check-in time.

Can I drop my luggage before check-in or after check-out?

Yes — free luggage drop service available on request for all guests. Just let us know in advance.

💳 Payment & cancellation

How can I pay for my booking?

Credit card (Visa, Mastercard, Amex) accepted directly on the site. 100% secure payment. Bookings are confirmed instantly.

What is your cancellation policy?

For all direct bookings through sophiestay.com:

100% refund if cancelled at least 30 days before arrival
50% refund if cancelled between 30 and 14 days before arrival
Non-refundable within 14 days of arrival

Is there a security deposit?

No — no deposit is required for direct bookings via sophiestay.com.

🧹 Services & amenities

Is cleaning included?

Yes — a full cleaning before your arrival is included in the price. For long stays, mid-stay cleaning can be arranged.

Are linens and towels provided?

Yes — sheets, pillowcases and bath towels are provided for every guest. Welcome kit with soap, shampoo and toilet paper also included.

Is WiFi included?

Yes — high-speed WiFi is free in all our apartments. The code is in the welcome book on arrival.

Is there air conditioning?

Most of our apartments have AC ❄. Check the amenity list on each listing before booking.

🚆 Paris essentials & house rules

What's the nearest metro station?

Each listing page shows the nearest metro and walking time. Most of our apartments are under 5 minutes' walk from a station.

Are the apartments family-friendly?

Yes — several apartments sleep up to 8 guests. Filter by "Suitable for children" to see family options.

Do you accept pets?

No — pets are not allowed in our apartments.

Are smoking and parties allowed?

No — our apartments are strictly non-smoking and no parties are allowed. Any breach of these rules ends the stay without refund.

Do you have wheelchair-accessible apartments?

Yes — one of our studios is specifically adapted for guests with reduced mobility. Contact us for more details or to book this apartment.